OD Café | Beyond the Silo: Bridging the Gap Between Support and Core Business

Support services and analyst functions – HR, IT, Finance, and more – wrestle with a common dilemma: how to connect meaningfully with the organisation’s operating core.

Each function has its own professional identity, metrics, and priorities. These differences are natural – but they also create silos. Reporting lines and dotted-line structures don’t guarantee real connection, because reporting isn’t the same as leading, following, or collaborating.

In this Café we’ll explore:

• Identity tensions between “me” and “we.”
• Perceptual gaps in how value is recognised across functions.
• Practical ways to build the psychological capital needed to work with each other’s metrics.

We’ll start with HR as an example, before broadening to IT, Finance, and other functions.