Employee Engagement and Experience Certification

Employee Experience sits at the heart of delivering an exceptional customer experience.

Live Facilitator Lead Course

The world’s leading organisations are increasingly focusing on employee experience (EX). The fundamental belief is that EX sits at the heart of delivering an exceptional customer experience and, in theory at least, superior financial performance.


But to date we’ve lacked a robust employee experience definition, or any reliable research to identify how employee experience influences organisational performance. So, we set out to do two things: first, develop an employee experience model based on research, which identifies the factors that matter the most; and second, establish whether a good employee experience can predict good business performance. The result: The Employee Engagement and Experience Certification.


Our next public workshops will be taking place from 15 February 2022.

About the certification

Listening to your people, and harnessing their ideas to improve the culture of your organisation is now a mainstream tool for HR and Leaders. A multitude of studies have established beyond doubt that engaged and motivated employees working in a positive and energising environment helps organisations deliver better results.


This programme is designed for those with responsibility for creating a great work experience for existing and future employees to attract, engage, develop and retain your talent. This is a first of its kind professional qualification for Leaders, Managers and HR professionals across Engagement and Employee Experience taking you through the latest theory, empirical research and best practice derived from 1000s of case studies based on over 50 years’ experience in this field.

What are the expected understanding/knowledge outcomes?

You will learn how to run an Engagement/Listening programme, from annual survey to continuous listening pulse surveys.  You will learn how to build stakeholder engagement, drive communications and activate the organisation.  Specifically, you will learn how to:

  • Design a great questionnaire
  • How to run surveys for all types of employees from office to production
  • Learn how to apply statistical analysis to Employee Survey data and integrate with other business metrics.
  • Understand the fundamentals of setting a baseline measure and comparing to external benchmarks
  • Most importantly, you will learn the evidence based strategies for creating cultural change in your organisation and how you can prove the ROI to your leaders.
Class Duration



The certification programme is practical and experiential, with fieldwork assignments between workshops – culminating in a presentation during Workshop 5. The workshops will be hosted virtually via Zoom, and all training material will be provided.


The programme will run for five days, with a workshop running for the duration of each day.


The five workshops are as follows:

  • Workshop 1 – The Case for EEX
  • Workshop 2 – How EEX Works
  • Workshop 3 – Designing EEX
  • Workshop 4 – The EEX Project
  • Workshop 5 – Fieldwork Presentations



Assessment is an integral component contributing to the success of this module. Participants will be required to participate in a variety of assessment activities that include but are not limited to assignments, action learning projects, case studies and examinations.

The WorldsView™ Academy Learning Process

The WorldsView™ Academy Learning Process underlies all WorldsView™ programmes and is informed by progressive research about learning in contemporary environments. Our learning process consists of four learning channels:

  • E-Learning platform that provides both a base for becoming familiar with  the field of each programme, as well as a space for ongoing exploration;
  • A Classroom engagement where our faculty facilitate rich conversations  and learning experiences to deepen understanding of the field;
  • A Workplace Application, often in the form of a workplace project, to   root learning in the actual work experience of learners and to ensure practical relevance and embodied understanding;
  • and an Assignment/Evaluation, usually a portfolio of evidence combined with an examination, to confirm learning and conform to external examination board requirements, e.g. the Council on Higher Education, to formalise qualification.
Academic Faculty

Only highly qualified and experienced organisation development practitioners are appointed as Faculty in WorldsView Academy. Faculty members are selected in accordance with the specific module criteria as approved by the Academic Board. The requirements for the appointment of Faculty include relevant academic qualifications, experience in developing organisations and facilitation or lecturing experience.

Quality Standards in Programme Development

A quality education programme begins with the development of quality modules and courses. World-class design and development standards are deeply entrenched in every programme module, setting WorldsView Academy apart from other educational programmes. Our design and development policies, frameworks and principles guarantee robust processes in the development of learning programmes and material.


These include:

  • Highly qualified and experienced development Faculty.
  • A robust development process.
  • Numerous Academic Board and peer reviews.
  • Integrated Learning.
  • Core themes and philosophies that underpin all modules, ensuring learning coherence.
Who should attend?

Internal and external consultants, business partners, management consultants, managers, HR practitioners and Organisation Development practitioners, change practitioners and organisational and community leaders. Anyone who leads and/or influences individuals, teams, groups or organisations, who want to empower themselves or their team with crucial consulting skills.

Entry Requirements

Relevant degree and/or 5 years work experience

In-company and Customisation Options

At WorldsView™ Academy, we understand that companies have unique organisational needs, which is why we offer customised training and development solutions to best suit your particular requirements. Please contact us for further information in this regard.