Organisational Communication

Moving from ‘buy-in’ to deeper levels of engagement through communication

Live Facilitator Lead Course – NQF Level 5

As organisations and change interventions become larger and more complex, communication becomes more challenging. We often find that the established communication channels in our organisation are not wholly effective for supporting change and Organisation Development efforts. So how do we communicate effectively to support increasingly complex Organisation Development needs?

The need for this module

Engaging in ways that are supportive of diversity, complexity, sense-making and fast-adaptive change is fundamental to effectively supporting Organisation Development and change processes. This is the essence of Organisation Development-centric communication.


Through the Organisation Communication module, we will explore cutting-edge communication strategies and approaches, learning how to build pathways and energy for rapid, adaptive communication. We will get to grips with the values underlying effective communication, in a healthy way, through our exploration of the purpose of organisational communication.


You will learn how to harness powerful models and tools essential to any Organisation Development practitioner, enabling you to practice organisational communication for the promotion of contextualisation, sense-making and engagement.

What will be covered?
  • Understand a range of formal and informal communication patterns in organisations
  • Move from ‘buy-in’ to deeper levels of engagement through communication
  • Explore cutting-edge Organisation Development communication strategies
What content, tools or techniques will we work with?
  • WorldsView™ Model for OD Communication
  • Communication in the Establishment and Adaptation Landscape
  • Communication Strategy
What are the expected understanding/knowledge outcomes?
  • Understand the definition, nature and function of
    (and elements which impact on) communication in organisations
  • Understand the theory and foundations of organisational communication
  • Understand the principles and the importance of interactive communication processes
  • Understand the techniques and skills which contribute to the effective management of organisational communication
  • Describe the impact of personal communication styles on communication processes
  • Identify issues involved with cross-cultural communication
  • Develop a comprehensive communication plan in support of a planned organisational change
What are the expected behavioural outcomes?
  • High level sight of project management landscape in terms of knowledge areas and process groups, linked to the Establishment and Adaptation Landscape of Organisation Development
  • Step through the process of project management
  • Introduce and practise high-level programme portfolio management
  • Explore the relationship between project management and change management/Organisation Development and how to integrate these
  • Develop, document and communicate the project charter for an Organisation Development project, in an Organisation Development way
  • Develop, document and implement a dynamic project plan
  • Prepare a basic progress report for a project.
Class Duration

1-day or 8-hours


Assessment is an integral component contributing to the success of this module. Participants will be required to participate in a variety of assessment activities that include but are not limited to assignments, action learning projects, case studies and examinations.

The WorldsView™ Academy Learning Process

The WorldsView™ Academy Learning Process underlies all WorldsView™ programmes and is informed by progressive research about learning in contemporary environments. Our learning process consists of four learning channels:

  • E-Learning platform that provides both a base for becoming familiar with  the field of each programme, as well as a space for ongoing exploration;
  • A Classroom engagement where our faculty facilitate rich conversations  and learning experiences to deepen understanding of the field;
  • A Workplace Application, often in the form of a workplace project, to   root learning in the actual work experience of learners and to ensure practical relevance and embodied understanding;
  • and an Assignment/Evaluation, usually a portfolio of evidence combined with an examination, to confirm learning and conform to external examination board requirements, e.g. the Council on Higher Education, to formalise qualification.
Academic Faculty

Only highly qualified and experienced organisation development practitioners are appointed as Faculty in WorldsView Academy. Faculty members are selected in accordance with the specific module criteria as approved by the Academic Board. The requirements for the appointment of Faculty include relevant academic qualifications, experience in developing organisations and facilitation or lecturing experience.

Quality Standards in Programme Development

A quality education programme begins with the development of quality modules and courses. World-class design and development standards are deeply entrenched in every programme module, setting WorldsView Academy apart from other educational programmes. Our design and development policies, frameworks and principles guarantee robust processes in the development of learning programmes and material.


These include:

  • Highly qualified and experienced development Faculty.
  • A robust development process.
  • Numerous Academic Board and peer reviews.
  • Integrated Learning.
  • Core themes and philosophies that underpin all modules, ensuring learning coherence.
Who should attend?

Internal and external consultants, management consultants, change management practitioners, managers, HR practitioners, organisation development practitioners, change practitioners and organisational and community leaders. Anyone who leads and/or influences individuals, teams, groups or organisations.

Entry Requirements
  • National Senior Certificate/Grade 12/NQF level 4 (or equivalent)
  • Age exemption (23 years or older)
  • English at grade 12/NQF level 4 or equivalent
In-company and Customisation Options

At WorldsView™ Academy, we understand that companies have unique organisational needs, which is why we offer customised training and development solutions to best suit your particular requirements. Please contact us for further information in this regard.