Process of Change Management

Navigating complex change in the workplace

Live Facilitator Lead Course – NQF Level 5

Linking strategy to organisational horizon and level of complexity is imperative if we are to implement effective change strategies for the given environment. Often we find that misalignment between change and reward structure is the result of one-dimensional thinking. How do we break out of the cycle of using the same patterns, unimaginative engagement and communication strategies which produce the same, unwelcome results every time?

The need for this module

Often we find that too many frameworks are applied, and applied poorly or half-heartedly. Selecting the best framework for each situation requires a critical evaluation of existing step models and alternative models.


Through Process of Change Management, participants will learn how to engage the whole organisation in the change process by means of effective communication. You will become aware of the importance of building vision around the targets for change, and not based on the opinions of the change sponsor or agent or on the results of change.


Upon completion of this module participants will be enabled to develop and integrate a vision for change and balance, select and apply the most appropriate change plans and monitor stakeholder engagements and communication plans.

What will be covered?
  • Engage more effectively with the business regarding change
  • Apply a new-generation Change Toolkit
  • Practise navigating complex change in the Change Lab
What content, tools or techniques will we work with?
  • Change Models
  • Polarity of Change and Stability
  • Dannemiller Gleicher
  • Intervention Cubes
  • Change Lab
  • Coaching Circle
What are the expected understanding/knowledge outcomes?
  • Explain the organisational change process in terms of phases and steps
  • Understand the process to build a case for change and obtain commitment
  • Understand how to develop a compelling vision for change
  • Understand how to create short-term wins in terms of the change process
  • Understand how to implement and sustain the change by means of monitoring and feedback
What are the expected behavioural outcomes?
  • Critical evaluation of existing models to enable discerned application of frameworks and selection of change consultants/resources
  • Develop and implement a strategy for gaining commitment and involvement
  • Develop and integrate a vision for change and balance and relate this to a burning platform (forms part of building a case for change)
  • Map options, choose and implement techniques for short-term wins
  • Plan and implement monitoring and feedback mechanisms in line with stakeholder engagement and communication strategy
Class Duration

2-days or 15-hours


Assessment is an integral component contributing to the success of this module. Participants will be required to participate in a variety of assessment activities that include but are not limited to assignments, action learning projects, case studies and examinations.

The WorldsView™ Academy Learning Process

The WorldsView™ Academy Learning Process underlies all WorldsView™ programmes and is informed by progressive research about learning in contemporary environments. Our learning process consists of four learning channels:

  • E-Learning platform that provides both a base for becoming familiar with  the field of each programme, as well as a space for ongoing exploration;
  • A Classroom engagement where our faculty facilitate rich conversations  and learning experiences to deepen understanding of the field;
  • A Workplace Application, often in the form of a workplace project, to   root learning in the actual work experience of learners and to ensure practical relevance and embodied understanding;
  • and an Assignment/Evaluation, usually a portfolio of evidence combined with an examination, to confirm learning and conform to external examination board requirements, e.g. the Council on Higher Education, to formalise qualification.
Academic Faculty

Only highly qualified and experienced organisation development practitioners are appointed as Faculty in WorldsView Academy. Faculty members are selected in accordance with the specific module criteria as approved by the Academic Board. The requirements for the appointment of Faculty include relevant academic qualifications, experience in developing organisations and facilitation or lecturing experience.

Quality Standards in Programme Development

A quality education programme begins with the development of quality modules and courses. World-class design and development standards are deeply entrenched in every programme module, setting WorldsView Academy apart from other educational programmes. Our design and development policies, frameworks and principles guarantee robust processes in the development of learning programmes and material.


These include:

  • Highly qualified and experienced development Faculty.
  • A robust development process.
  • Numerous Academic Board and peer reviews.
  • Integrated Learning.
  • Core themes and philosophies that underpin all modules, ensuring learning coherence.
Who should attend?

Internal and external consultants, management consultants, change management practitioners, managers, HR practitioners, organisation development practitioners, change practitioners and organisational and community leaders. Anyone who leads and/or influences individuals, teams, groups or organisations.

Entry Requirements
  • National Senior Certificate/Grade 12/NQF level 4 (or equivalent)
  • Age exemption (23 years or older)
  • English at grade 12/NQF level 4 or equivalent
In-company and Customisation Options

At WorldsView™ Academy, we understand that companies have unique organisational needs, which is why we offer customised training and development solutions to best suit your particular requirements. Please contact us for further information in this regard.