They say that happy cows give more milk, and what leader does not desire more milk: better collaboration, better quality, better performance? We know by this time the stats about engaged employees and productivity, and happiness is a key indicator of engagement. If our people...

One of the challenges of developing new and front-line managers is to enable them to make sense of organisational strategy in their context. Strategy is usually seen as the domain of senior leadership, and strategic acumen as a competency that distinguishes top leaders. Strategy is...

Leadership is indeed a critical and catalytic thing, but we may be missing the point in the way we talk about and work with leadership in our organisations....

Imagine a sizable company, where about half the people are factory workers, much of the rest are professionals, and then of course, there are administration, support and “Management”. COVID19 struck and retrenchments are inevitable, but that’s not the end of it – most are losing...

Earlier this year, a partner in Dubai approached us to develop a programme for “30 young nationals” in a Dubai government agency, who were not yet in leadership/management roles, but were identified as high potential candidates for such roles. This was an interesting assignment, and...

Our world, both at work and elsewhere, demands that we step up and take the lead. The Hopi prophecy famously said that “we are the ones we have been waiting for”. And we have been waiting. We have, like the maids in the biblical parable,...

Crisp and early on the morning of the 17th July we had yet again a full house, the subject, Customer Centricity. The morning scene was that of people from different organisations and disciplines meeting each other around the breakfast spread and sharing a cup of...